Policy talk. Ugh.
I hate this part of running a business, it makes me feel less personal, less inviting, more "tsk tsk" and a little bit of a killjoy. Unfortunately, in order to make a business run smoothly, we've got to talk about the elephant in the room!
Just a little something to keep in mind before diving in: I always desire to be the best teacher that I can be, and am constantly looking for new ways to help my students grow. I strive to create a customized, accountable, and fun learning experience for all of my students, and I love seeing each of my students succeed and flourish! These policies are in effect to accomplish all of this, help my business run smoothly, and to create an environment designed for greatness. If you have any questions about anything, please be sure to bring it up and we can chat about it further!
Lesson payment for the entire month is due at the first lesson of each month. Easy-peasy.
Once the lesson payment for the month has been made, there will be no refunds for any missed lessons. This helps keep my students stay accountable to showing up! This policy includes missed lessons due to sickness and weather. The only exception to this rule is when a lesson must be missed by me. In this case, if the lesson cannot be rescheduled due to conflicting schedules between myself and the student, a lesson credit will be given during the next month's payment.
If a student cancels with a notice of more than 24 hours, they will have the option to reschedule within a 7 day period (based on my availability). If a student cancels with a notice of less than 24 hours, no rescheduling ability will be available.
FULL TERMS AND AGREEMENTS
By enrolling in lessons with Sarah Walk, you are agreeing to the following policies. These policies are in place for the smooth operation of all students’ time with Sarah Walk. All students and their respective parents/guardians have the right and the ability to ask for further clarification on any of the following topics at any time. Hereafter, the term “Students” is expected to mean either the student themselves, or the student’s parents/guardians. Sarah Walk “the teacher” is the only person with the ability to modify or make exceptions to these terms, and may make them at her own discretion.
Students are responsible for the cost of all musical supplies, including but not limited to: all music books or sheet music, notebooks, flashcards, and a metronome, if required.
The monthly lesson cost is non-refundable and will not be applicable for future lesson credit once paid. Students must alert the teacher to any expected absences prior to the first lesson of each month in order to receive the lesson credit. The monthly fee is due on the first lesson of each month, and failure to adhere to this policy will result in a $10 late fee per week. The teacher reserves the right to remove a student’s guaranteed time slot from the schedule if they fail to pay after three consecutive lesson times, whether they were present for them or not.
By purchasing lessons, students are committing to and purchasing a time slot, not a set amount of lesson time. This means that if a student shows up late to their lesson, their lesson will still end at the regularly scheduled time regardless of the amount of time missed. Due to the unpredictable nature of back-to-back lessons, it may be difficult for the teacher to end each lesson precisely on the dot of each time slot, so please be understanding if the lesson before you goes a few minutes over. Keep in mind that there may be times where your own lesson goes a few minutes over as well. Over the course of a year, these small fluctuations have a way of averaging themselves out.
The ability to reschedule a lesson under any circumstance is based purely on the teacher’s availability, and is not guaranteed. Students need to give at least 24 hours of advance notice before cancelling a lesson in order to receive the option to reschedule. Students who cancel less than 24 hours in advance forfeit their right to receive a rescheduled lesson. Extreme circumstances: if the student fails to be present for their scheduled lesson time three times in a row without providing any advance notice, they automatically forfeit their guaranteed lesson time slot in the schedule from that point forward and will no longer be able to schedule lessons with Sarah Walk.
If a student needs to place their lessons on hold, there will be a fee (equal to the cost of one lesson) for every 4 vacant lessons to ensure that their lesson spot remains reserved. A student can retain their lesson spot this way for a maximum of two 4-week periods. No exceptions during Summer months.
By enrolling in lessons, students commit themselves to active participation and a willing attitude. This means that students will do their best to answer questions, follow directions, and participate in each lesson in a well-mannered way. They will also schedule practice times at their own home throughout the week in order to learn and grow the musical abilities that the teacher outlines during the lesson times. Students who are consistently unwilling to follow directions, practice during the week, or have a well-mannered attitude may have their lessons terminated by Sarah Walk. Each student’s musical growth is directly related to how much they participate, and the teacher is not at fault for any student behavior that results in lack of musical growth.
Music is learned through consistency; without it, students cannot expect growth. Keeping this in mind, students are expected to attend each weekly lesson and bring any applicable materials (books, notebooks, flashcards, etc.) needed. Failure to do so may result in termination of lessons by Sarah Walk. This policy does not extend to normal circumstances, i.e., any time where lesson attendance must be missed (vacations, appointments, sickness, emergencies, etc.) as well as the occasional times when books are accidentally left at home. Instead, it specifically refers to a student’s consistent last-minute cancellations, no shows, or failure to bring materials, and is considered over a two-month basis.
Students that exhibit inappropriate, harmful, or threatening behavior towards themselves, the teacher, or other students will be immediately terminated with no refunds given. “Inappropriate,” “harmful,” or “threatening” actions are defined as such at the discretion of the teacher.
A fun reminder that Sarah does not have any personal expectations for students, and by enrolling in lessons, the students have the right and the ability to set personal goals. Whether lessons are for casual or career reasons, Sarah will guide each student to reach the personal goals they have discussed and outlined during lessons.
If students do not understand something, it is their responsibility (or their guardian's) to make the teacher aware of it if she is not already. Students and their parents/guardians may come to the teacher at any point during the week via phone, email, or text in order to have a concept further explained or discuss any questions/concerns!
Again, a gentle reminder that all of these policies are in place in order to make sure that both the students and the teacher have a working relationship that is designed for greatness! Please bring any questions or concerns to my attention and I’ll be happy to discuss them further.